[← Back to website](https://mydiagnostics.app/en/) MYDIAGNOSTICS / Legal information # Terms and conditions Rules for MyDiagnostics company accounts, free allowances, subscriptions and diagnostics. Effective from 2026-10-26 [Version 2026-10-26-r11](https://mydiagnostics.app/en/terms/2026-10-26-r11/) **In this document** [support@myrepair.app ↗](mailto:support@myrepair.app) In this document ## Provider and contract scope MyDiagnostics is provided by myrepair s.r.o., company registration number 23521414, VAT number CZ23521414, Zengrova 2990/32a, Vítkovice, 703 00 Ostrava, Czech Republic, registered at the Regional Court in Ostrava, section C, file 100269. Contact: [support@myrepair.app](mailto:support@myrepair.app) . These terms apply to mydiagnostics.app, workspace.mydiagnostics.app, support.mydiagnostics.app and the related agent. The service is intended for businesses and organisations for professional use. Anyone acting for a company must be authorised to represent it. Providing a registration number alone does not remove mandatory consumer rights. ## Registration and conclusion of the contract The account is independent of MyRepair. You can use email and password or Apple/Google. Email registration requires address verification; business use requires an accurate company name, registration number, tax number and billing address. ARES, the Slovak RÚZ and VIES help verify data; a registry error or outage does not confirm validity. The contract is concluded by accepting the terms and creating an account, with company confirmation when company details are completed. Acceptance includes the data processing agreement for diagnostic data. A paid obligation arises only from an explicit order stating the price and payment obligation. Protect passwords and tokens and report suspected misuse promptly. MyRepair sign-in takes place at secure.myrepair.app. After signing in, you select an active repair shop you can access and expressly authorise transfer of your permanent account identifier, name, email, verification status and available company details for the selected shop (identifier, name, registration number, tax number and billing address). These data support sign-in, company prefilling and access checks; MyDiagnostics accounts, diagnostics, licences and payments remain separate. Passwords, jobs and customers are not transferred. A new member of an already connected shop receives normal access without automatic permission to change payments; initial workspace creation requires company details and terms to be confirmed. MyRepair is a trusted identity provider within our services. After valid sign-in and access approval, MyDiagnostics does not require another email verification; an existing account with the same email is linked automatically. Separate email-and-password registration still requires email verification. Access tokens are encrypted and valid for at most 7 days. Expired encrypted values are removed during daily automatic maintenance; disconnecting removes the stored access token immediately. Access permissions are checked during use with a cache of at most 60 seconds. The connection can be removed in MyDiagnostics settings without deleting existing diagnostic history. MyRepair uses a necessary sign-in cookie and a temporary __Host-mr_md_request cookie lasting at most 10 minutes. ## 10 free tests every month A free account includes 10 diagnostic tests per calendar month and one station. The allowance resets on the first day of each month in Europe/Prague. Unused tests do not roll over. A station is one paired work Mac running the agent. One test is one diagnostic run on a particular device producing a functional test result; redelivery of the same result is not another test. An ongoing run may temporarily reserve capacity. Connection and inventory reading alone are not new tests. Once the allowance is exhausted, choose a paid plan or wait until next month; no charge is applied automatically. ## Plans, prices and annual promotion Base paid plans include 200 tests and 1 station, 1,000 tests and 5 stations, or 2,000 tests and 10 stations per month. Current prices, currency and billing period are shown in pricing and the order. Prices exclude VAT; applicable tax and the final amount appear before payment confirmation. Tax treatment follows legal requirements and verified billing details, not merely the selected language. The annual promotion reduces the base-plan price by 40% compared with twelve monthly payments. The year is paid in advance; test allowances still renew monthly. Extra stations or tests require a separate explicit order stating price and validity. The accepted order governs, including the promotion scope and next renewal price. ## Payments and automatic renewal Stripe processes payments. Paid allowances activate after successful payment confirmation. The selected monthly or annual plan renews automatically under the order terms until cancelled before renewal. Invoices and cancellation are under Plan and payments; [support@myrepair.app](mailto:support@myrepair.app) can also help. Cancellation generally ends the paid plan at the end of the paid period and leaves the free account. Unused capacity alone does not entitle you to a refund; statutory rights, service defects and refunds when we terminate without customer breach remain unaffected. An unpaid plan cannot continue to be used as paid. ## Diagnostics and zero-click scope Test and data availability vary by model, operating system, permissions and connection. Battery and parts data are technical indications from available sources, not independent certification of authenticity, ownership or fault-free condition. An unavailable reading is not a passed test. Zero-click means connected automatic preparation after starting a workflow and establishing required trust. Devices may require unlocking, confirmations, owner access or manual functional tests. The service does not bypass Activation Lock or require your iCloud password. The customer ensures device authorisation, backups and owner consent. ## Licence and permitted use During the contract you receive a non-exclusive, non-transferable right to use the service for your own professional activities within the plan. Software and trademarks remain their owners’ property. Do not bypass limits, share tokens between unrelated companies, access devices without authorisation or compromise service security. Integrations and API use the same permissions and limits. ## History, exports and personal data History has no plan-based time limit while the account exists. This does not create an irrevocable archive after account deletion or require retention against a lawful deletion instruction. Regularly keep your own necessary copies and exports. Request needed exports before account termination or deletion. We process account data under the privacy policy. You determine the lawful purpose and basis for diagnostic data about people whose devices you test; the data processing agreement governs our relationship. Do not share unnecessary personal device content or special categories of data. ## Availability, support and defects Free includes public guides; personal technical support is included in paid plans. Support is available at [support@myrepair.app](mailto:support@myrepair.app) and the support centre. Describe defects with time, system version and run identifier, without passwords or unnecessary personal data. We assess reports and explain next steps; a specific SLA applies only when expressly agreed. Maintenance and outages of Apple, Google, Stripe or registry services may occur. ## Liability and remedies We are liable for breaches under applicable law. Technical results do not replace the customer’s professional assessment or backups. We do not exclude liability the law prohibits excluding, particularly for intent, gross negligence or infringement of natural personal rights. Customers are responsible for their instructions and data and device authorisation, not automatically for provider errors. ## Termination and changes Contact support to close an account; cancelling a paid plan and deleting an account are separate actions. For serious misuse, we may proportionately restrict access, explain the reason where law and security permit, and allow remediation. If we discontinue the service without customer breach, we allow reasonable export and settle unused prepaid amounts. We announce material terms or price changes at least 30 days in advance by contact email or within the account, allowing termination before they take effect. We do not shorten prepaid periods unilaterally or increase their prices retrospectively. Necessary legal or urgent security changes may take effect sooner with an appropriate explanation. ## Law, languages and effect The contract is governed by Czech law; competent courts resolve disputes, which we first try to settle through [support@myrepair.app](mailto:support@myrepair.app) . Mandatory protections, court jurisdiction and data-subject rights remain unaffected. Translations make the same terms accessible; the Czech text prevails for business contracts unless mandatory law requires otherwise. This version applies to new acceptances from the stated date without retrospectively affecting existing rights. ## Questions about terms or data? Email support@myrepair.app. For personal-data requests, we verify your identity proportionately. [support@myrepair.app →](mailto:support@myrepair.app) ## Related documents [Privacy policy](https://mydiagnostics.app/en/privacy/) [Data processing agreement](https://mydiagnostics.app/en/dpa/) --- [MyDiagnostics](https://mydiagnostics.app/en/) · [Support](https://support.mydiagnostics.app/en/) · [support@myrepair.app](mailto:support@myrepair.app)